Frequently Asked Questions

 
     
 

 

 
 

Use the question links opposite to see the answer to some of our most commonly asked questions.

If you cannot find the answer to any queries you may have in this section please contact us on
Tel. 08000 323370
or e-mail
mark@wedding-dress.co.uk

 
Why get my dress cleaned - it isn't really dirty?
Why use a storage box?
What is the Baptiste process - can you clean it?
My dress is labelled Spot Clean Only - can you clean it ?

Can you clean my shoes ?


WHY SHOULD I GET MY DRESS CLEANED?

Lets face it, you’ve probably paid a small fortune for your wedding gown; more than you’ve ever spent on another piece of clothing in your life.  So what are you going to do with it once you’ve worn it?  Put in back in the wardrobe, put it in the attic perhaps, keeping it for your daughter, or selling it on hoping to get a return on your initial investment.

Unfortunately, there are many, many things that can happen to your gown by not getting it cleaned:

  • Oxidisation – particularly applicable to invisible spills, which over time will turn brown and are very difficult, if not impossible to remove.
  • Yellowing – caused by storing your gown in a box which is not pH neutral or using tissue paper which is not 100% acid free. Again, impossible to remove.
  • Mildew – by keeping your gown in a plastic gown bag and subjecting it to fluctuations in temperature will cause the material to ‘sweat’.  This will result in the material mildewing or moulding.  Cleaning your gown at this stage will result in black spots being left on the material.  Keeping your gown on a hanger also causes strain to shoulder seams.
  • Fading – not protecting your gown from sunlight will eventually cause the material to fade.
  • Dust – over the years dust will mark your gown.
So your gown, slowly but surely, deteriorates over the years. Don’t hesitate, then, to have your gown professionally cleaned by us. We know you’re busy and you’ll get around to doing it in a couple of weeks, but those weeks turn into a couple of months and before you know it a year has passed and those invisible stains have turned into brown marks and your gown is not looking good.

 

 
 

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WHY SHOULD I USE A STORAGE BOX?

Using the correct box is the last step in preserving your gown.  It’s pointless having it cleaned and then exposing it to light, dust, temperature fluctuations, etc. by putting it back in the wardrobe or worse still up in the attic.

  • The box is made from pH neutral board that prevents yellowing  or discolouration of the fabric
  • Approved by textile experts
  • All the boxes are handmade and available in several designs
  • It protects from exposure to light and dust which will fade and mark the gown over time
  • It allows the material to ‘breathe’ unlike a plastic cover thereby eliminating the risk of mildew
  • It’s a beautiful and romantic way to preserve your memories

BOX ONLY (price includes postage and packing)

My dress label suggests a Baptiste process - Can you clean it?

The Baptiste Process ® is a name which another company has recently introduced to describe their process.

We have our own processes which enable us to safely clean all dresses regardless of the care label recommendation.
 


My dress is labelled Spot Clean Only - can you clean it ?

Yes, we can usually choose a process suitable for any dress.

We have a range of special processes. Unlike nearly all other dry cleaners we also have a choice of several cleaning machines and three different solvents.

 

Can you clean my wedding shoes ?

The problem with cleaning wedding shoes is that it is difficult to flush out the dirt and chemicals used to clean them without leaving water marks. Whilst we are happy to do our very best we cannot guarantee that we will return them to a pristine condition. £30
   
 

"Crest Dry Cleaning & Tailoring is a trading name of MCW Associates Ltd
MCW ASSOCIATES LIMITED, Registered in England, COMPANY NO. 4405777 VAT NO. 794497855
REGISTERED OFFICE: Hurstwood Grange, Hurstwood Lane, Haywards Heath, West Sussex RH17 7QX"